ThinkOwl is an AI-powered helpdesk software that helps businesses streamline customer service operations. The solution provides perfect human-machine collaboration resulting in high customer satisfaction.
ThinkOwl has built-in artificial intelligence(AI) that helps you execute most of the routine tasks. It analyzes and manages customer interactions floating in from different channels and automatically routes complex cases to the right agents. The AI also helps agents with intelligent suggestions, case categorization, and topic analysis, which further expedite the case handling process. Using ThinkOwl, you can resolve customer queries faster and more consistently, facilitating the handling of increasing case volumes without the need to add extra staff.
With ThinkOwl, users can automate routine tasks, as well as create custom workflows to streamline any service process. The best part – ThinkOwl analyzes the data and provides advanced reports that enable users to get real-time insight into operations. The platform also supports integration with various third-party systems via an application programming interface (API).
Visit Website to know more about ThinkOwl: www.thinkowl.com
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