Sophisticated, sentient technology that puts the customer at the center of all the attention is the reason why good service is a key differentiator for businesses, irrespective of their size or the industry they cater to. AI allows companies to embrace automation and reduces the overall costs of customer service…

When it comes to providing customer support, contact centers today are an indispensable asset for companies. Even more valuable are contact center agents who provide the first line of support to consumers and are largely responsible for driving up the company’s overall customer experience (CX) score. In this blog, we…

Summary: Based on your unique customer service requirements, Zendesk or Freshdesk may not be the best option for every company. So, before you pay a hefty amount for a Zendesk or Freshdesk subscription, you should evaluate which Zendesk alternative or Freshdesk alternative is in high demand. In this context, ThinkOwl…

Entrepreneurship — Staying Calm in a Storm It’s tough being an entrepreneur. Whether you are building an app or providing software as a service (SaaS); whether you are a consultant or a heavy industrial goods manufacturer; whether you operate out of a spare bedroom or from a corner office —…

At a time when customer experience (CX) is the single most exciting opportunity for brands globally, contact centers and agents, particularly will play a vital role in helping organizations unleash the true promise of CX. Research suggests that by the end of 2020, CX will replace price and product as a…

Good customer service is what differentiates a company from its rivals. Anyone working in customer service would understand that no matter how much time you spend in delivering good customer service, you can’t please everyone every time. Sooner or later, support agents will have to deal with difficult customers. Whether…

As organizations navigate the impact of COVID 19, customer experience (CX) is at the front and center of the business agenda. We are witnessing a fundamental shift in the brand-customer dynamic — supply chain disruptions, social distancing rules, and record unemployment levels have contributed to a general climate of uncertainty…